Shipping and Returns Policy
Effective Date: 2/16/2024
At Big Boys Tools, we aim to make your shopping experience smooth and hassle-free. Please review our shipping and returns policy below:
1. Shipping
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Items typically ship within 24-48 hours of purchase. For larger items or those requiring freight shipping, additional time may be needed for secure packaging.
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If you have not received a shipping notification within 48 hours, please contact us.
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2. Returns
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Unopened/Unused Items: You may return items within 30 days for a full refund. Opened or used items may be subject to a deduction.
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Defective/Incomplete Orders: If an item arrives defective or incomplete, we will issue a prepaid shipping label and provide a full refund upon return.
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3. Sales Tax
Orders shipped to a Texas address are subject to Texas sales tax.
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4. International Orders
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Buyers outside the US mainland (e.g., HI, PR, AK) may incur additional shipping fees.
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Non-US buyers should contact us before making a purchase. International buyers are responsible for customs duties and taxes.
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5. Phone Number Requirement
For orders over $1000, a phone number is required to verify the transaction.