Help Center

Frequently Asked Questions

Find answers to common questions at Big Boys Tools' Help Center. Learn about orders, shipping, returns, and more. Get quick solutions to your most pressing concerns.

Can I Cancel or Modify My Order?

Orders can be canceled or modified before shipping. Contact us immediately for assistance.
When Will My Order Ship?

Most items ship within 24-48 hours of purchase. Larger items may take longer.
Do You Offer Free Shipping?

Yes, we offer fast, free shipping on ALL orders within the U.S. Mainland. If you require shipment abroad or to outlying US territories please provide your address for an actual shipping quote.
What Is Your Return Policy?

You can return unused, unsealed items within 30 days for a full refund. Used items may be subject to deductions.
How Do I Initiate a Return?

Contact us to initiate a return. For defective products, we’ll provide a prepaid return label.
What Payment Methods Do You Accept?

We accept all major credit cards, PayPal, and other popular payment options.
Can’t Find Your Answer?

If you have additional questions, feel free to contact us. We're here to help!
Can I Sell My Tools or Equipment to Big Boys Tools?

Yes! We are always looking to purchase quality tools and equipment. To learn more, visit our Sell to Us page for details on how to submit your products for consideration.
Can I Make an Offer on a Product?

We do accept offers on certain products! Visit our Make an Offer page to learn more about how you can submit an offer and negotiate pricing on select items.